Objective:
This course will help participants understand total quality concept and techniques for managing, controlling, and improving quality.
Course Outline:
- Module 1: Definition and Fundamentals
- Introduction to ISO 9001
- Basic terminology and definitions of Quality Management Systems
- Fundamental principles of Quality Management Systems
- Introduction to ISO 9001 family of standards and versions
- Fundamentals of ISO 9001:2015
- Module 2: Structure
- Changes in ISO 9001:2015
- Requirements of ISO 9001:2015 and its clauses
- Layout standards that follow the PDCA (Plan, Do, Check, Act) cycle
- Approaches and implementations
- Scope and limitations
- Module 3: Quality Improvements
- Compliance procedures
- Planning for improvement
- Rectifying errors efficiently
- Quality Management principles
- Implementation of Quality Management
- Module 4: Internal Audit Structure
- Auditing types, procedures, and planning
- Auditing techniques, decision-making processes and corrective actions
- Phases of an audit
- Assessment of audit reports and documents
- Module 5: Internal Auditor
- Roles, responsibilities and leadership skills of an internal auditor and their team members
- Choosing the right audit plan for a business
- Module 6: Quality Control
- Evaluation of reports and write-ups
- Records and follow-ups
- Using correct procedures in reference to the 9001:2015 standard
- Module 7: Procedures
- Definition of scope, objectives, and policies of a QMS
- Analysing implementation methodologies
- Methods to operate a QMS efficiently
- Planning, selecting and reviewing the implementation process
- Different ways to detect problems
- Roles and responsibilities of a Lead Implementer and quality team
- Module 8: Implementing an ISO 9001 QMS
- Report reconciliation and documentation
- How to maintain QMS structure through compliance policies
- Sequential operation process
- Measurement, monitoring and controlling of errors
- Module 9: Lead Auditor Training
- Roles and responsibilities of a lead auditor
- Lead Auditor requirements, scope, and procedures
- Report preparation, findings, reconciliation, and conclusions
- Module 10: On-Site Lead Audit Techniques
- Team selection and planning
- Interactive meetings
- Opening meeting
- Daily discussion meetings
- Closing meeting
- Objective of an Audit Report
- Presentation of reports
- Techniques and processes of an audit
- Module 11: Closure of Audit
- Prevention of errors
- Rectifying errors efficiently
- Reviewing audit strategies and plans
- Follow-ups
- Checklist closure
- Surveillance audit
- Module 12: Methods of Collecting Information
- Visual observation
- Examination of records
- Employee interviews