What You’ll Learn:
- Install, configure, and troubleshoot computers and mobile devices.
- Identify common security threats like phishing and spoofing.
- Develop critical thinking and problem-solving skills using both real equipment and Cisco Packet Tracer.
Course Outline:
- Introduction to the Personal Computer
- Select the appropriate computer components to build, repair, or upgrade personal computers.
- Lab Procedures and Tool Use
- Explain the purpose of safe working conditions and safe lab procedures.
- Computer Assembly
- Install components to build, repair, or upgrade personal computers.
- Preventive Maintenance and the Troubleshooting Process
- Explain how to perform preventive maintenance and troubleshooting on personal computers.
- Windows Installation
- Perform installation of Microsoft Windows operating systems.
- Windows Configuration and Management
- Perform configuration, management, maintenance, and troubleshooting of Microsoft Windows operating systems.
- Network Concepts
- Explain the operation of networks.
- Applied Networking
- Configure devices to connect to LANs, the Internet, and Cloud services.
- Laptops and Mobile Devices
- Explain how to configure, repair, upgrade, maintain and troubleshoot laptops and mobile devices.
- Mobile, Linux, and OS X Operating Systems
- Explain how to configure, secure, and troubleshoot mobile, Mac, and Linux operating systems.
- Printers
- Install a printer to meet requirements.
- Security
- Implement basic host, data, and network security.
- The IT Professional
- Explain the roles and responsibilities of the IT professional.
- Advanced Troubleshooting
- Troubleshoot advanced hardware and software problems.